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Your Shopping Cart is empty.
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                }}
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Return Policy

EXCHANGES AND RETURNS

Exchange or return arrangement will only be granted under the following circumstances:

  • Purchased item arrives defective or broken
  • The wrong item has been sent to the customer

AWATO LTD  is only liable for these two circumstances mentioned above if the customer provides sufficient evidence and proof that the purchased item is not in alignment to the described condition mentioned on our website within 7 days from the date the customer receives the item.



ORDER CANCELLATION

If customer placed an order on our website but decides to cancel it, please contact our customer service team on If customer placed an order on our website but decides to cancel it, please contact our customer service team on awatohk@yahoo.com to cancel the order as soon as possible so we could stop the order from being dispatched. If the paid item has been sent out, we are unable to cancel the order or and will not refund the total amount paid. to cancel the order as soon as possible so we could stop the order from being dispatched. If the paid item has been sent out, we are unable to cancel the order or and will not refund the total amount paid.


MAINTENANCE

GMT for kids  products will have 3 years maintenance on parts such as the zipper, seam stitching, straps and buckles . Damages caused by misuse will not be covered.

For maintenance, please take the photo ALONG A PRINT COPY OF THE RECEIPT. Whatsapp to  +852 61705315 or email to awatohk@yahoo.com.